Help & support
Stuck? Most things are answered below. Still need us? Email support@jumplin.com.
I forgot my password
On the log-in screen tap Forgot password? and type your account’s email. If it’s confirmed, we send a link from support@jumplin.com that lets you choose a new password (it works once, for 1 hour). No email arriving? Check spam, or use the recovery code you saved when you made your account. Lost both? Write to us from your account’s email address.
I didn’t get the confirmation email
Open Family → your email → Resend. Check the spam folder. Links work once and expire after 48 hours. Please confirm within 2 days — after that, an unconfirmed address can be used by another account. We only ever email grown-ups, and only to confirm the address or reset a password — never newsletters or ads.
TV or watcher links are missing
Only a grown-up account can make TV and watcher links. If a kid profile is hosting, log in as the grown-up (Family → Who’s playing) and host from there.
My kid can’t log in on their tablet
They need your family code (in Family settings), then they tap their name and their 4 secret pictures. After 5 wrong tries the profile locks for a while — open Family settings → Edit on your device and set new pictures to unlock it right away.
The TV won’t join
In the room lobby, the host taps 📺 TV link and opens that link on the TV’s browser. Each link works once, for 30 minutes — just make a new one if it expired.
Video chat isn’t showing
Video chat only appears in rooms hosted by a grown-up account, once the game has started, and everyone opts in. Cameras start off.
“Too many rooms” or “busy” messages
Empty rooms close by themselves after 30 minutes. Finish or leave an old room, then try again. Schools on one shared network: email us and we’ll take a look.
Privacy requests
Delete your whole account any time in Family settings → Delete account. Other privacy questions: privacy@jumplin.com.